30-day reporting window: You must report any quality issues or damages within 30 days of the product's delivery date.
Damaged or defective items are covered: If your product arrives damaged or has a manufacturing/printing error, you are eligible for a free replacement or a full refund. Contact us within 30 days of delivery with a photo showing the issue. In most cases, you will not need to physically return the damaged or defective item. We will make it right.
We want you to love what you ordered: Ordered the wrong size or color? While we can’t offer a full refund because products are made-to-order, we’re happy to provide a one-time discount on a replacement. For more questions, reach out anytime. We’re here to help.
No physical return usually required: You usually do not need to ship the defective or misprinted item back. Instead, you simply need to submit a photo or video clearly showing the defect to Digital Storm Cinema.
Digital Download Refund Policy
Due to the nature of digital products, all digital download sales are final and non-refundable once the purchase has been completed.
If you experience a problem accessing or downloading your files, please contact us and we will be happy to assist you.
Please review the product description carefully before purchasing. No physical product will be shipped.
If you have questions or concerns, please contact us at scott@digitalstormcinema.com